OUR GUARANTEE
GUARANTEED PROFESSIONAL
If our delivery crews are not uniformed and professional, just let us know and your next Basic Jumpy is free. Details.
NO EXTRA FEES
NO SETUP FEES
Rent A Jumpy has NO hidden charges like setup fees. Setup is included in the price. Delivery charges may apply.
Rent A Jumpy
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Frequently Asked Quesitons
Manufacturers
Frequently Asked Quesitons
Q: Do I have to pay for my reservation now?
A: No, when checking out you have several choices:
A: If your event is cancelled due to inclement weather you will receive a complete 100% refund. There are no fees of any kind if you cancel due to inclement weather.
Q: What does the contract say about cancellations?
A: When placing your reservation online, you are agreeing to the terms of a rental contract. Please review the contract, but in short it states if you cancel the reservation anytime after placing your reservation, for reasons other than inclement weather, you will be charged 50% of the total reservation fee.
- You can enter your credit card and it will be authorized for the full amount of your rental. Authorization means your credit card company is setting that money aside for us but it will not charge your card. We will charge your card 5 days before your event OR 30 days after placing the reservation, whichever occurs first.
- You can select Phone Reservation. This allows you to reserve your inflatable without entering a credit card number. We will call you the next business day to confirm your reservation over the phone.
- If you are school, non-profit, business or if we have agreed to accept a check from you, you can select check and we will collect a check upon delivery of your inflatable.
- You can select PayPal if you would prefer to pay with your PayPal account.
A: If your event is cancelled due to inclement weather you will receive a complete 100% refund. There are no fees of any kind if you cancel due to inclement weather.
Q: What does the contract say about cancellations?
A: When placing your reservation online, you are agreeing to the terms of a rental contract. Please review the contract, but in short it states if you cancel the reservation anytime after placing your reservation, for reasons other than inclement weather, you will be charged 50% of the total reservation fee.
Q: Is this website secure?
A: Absolutley. We use an encrypted secure page and PayPal to process all our Visa and MasterCard transactions. PayPal is the largest and most trusted credit card merchant on the internet. Rent A Jumpy can never access any of your credit card information. Even if we refund your reservation, it is processed via PayPal and we never see your information.
Q: What happens after I reserve an inflatable online?
Q: What happens after I reserve an inflatable online?
A: After completing the checkout process and paying for the inflatable, you will receive an automatic email confirmation from our reservation system. Please review the email and make sure everything is correct. We will call you within 2 business days to review your reservation and go over other details with you. If you have any questions, you can ask us at that time.
Q: How long is the inflatable rental?
A: Inflatables are rented for a up to 8 hours. Your rental may be shorter if your event does not last 8 hours. Sorry. there is no discount for short events that may only last a few hours. We can only rent inflatables once a day and the amount of our work is the same regardless if the event is 2 hours or 8 hours.
Q: Can the inflatable be left overnight?
A: During a regular 8 hour rental event the inflatable cannot be left overnight. Requests for overnight rentals are decided on a case by case basis and may incur an additional charge.
Q: When will the inflatable be delivered and picked up?
A: The inflatable will be delivered and picked up at your selected times. The latest we can pickup inflatables is 10 pm. Rent A Jumpy will call the day before your event to once again confirm your exact delivery and pickup times.
Q: I selected an event start time in the afternoon, can I still have the inflatable delivered early in the morning?
A: Sometimes deliveries are made in the morning, even if your event is not until the afternoon. Deliveries are often dictated by the route of the delivery truck and the location and time of other events. However, we can only guarantee to make your delivery at the time you selected.
Q: Can adults play in the inflatable?
A: Adults should not actively play in the inflatables with children. Adults can sit in the inflatables with their children but should not actively jump with them. The weight difference can easily bounce the child around uncontrollably causing an accident and injuring the child. The weight limit for inflatables is 200 lbs. Adults can use obstacle course and slide if they are not interacting with children.
Q: How many children can get in the inflatable?
A: The number of children allowed on or in each inflatable is listed on the front of the unit alongside the rules. Most basic inflatables can have 10 children, units with slides are limited to 6 children and most slides can only have 2 children on them at a time. The first goal is safety and you should never allow more children in an inflatable than allowed. You will need to reduce the maximum number allowed if all riders are larger children such as teenagers.
Q: What happens if it rains?
A: You cannot use the inflatable while raining. Please unplug the unit and place the electrical motor under cover. When it stops raining you can inflate the unit again. Even if you will not use the inflatable after the rain, please inflate the unit to help dry it off before it is picked up.
Q: If you deliver the inflatable, and then it rains do I get my money back?
A: No. Once an inflatable is delivered, per the contract, you have to pay the full price. Per the contract, we reserve the right to cancel delivery if it is raining during setup or severe weather is imminent. We will of course make every effort to deliver the inflatable and accommodate your requests if it rains on or before your event.
Q: Why do I have to sign all this paperwork?
A: Inflatables are considered amusement rides by the State of Ohio and are licensed and inspected by the Department of Agriculture every year. The same inspectors who inspect roller coasters at King's Island, inspect our inflatables every year. The State of Ohio has specific rules for inflatables, the most important is the safe operation of the unit. The State of Ohio requires a trained operator for each inflatable. We will provide training and require you to sign a document certifying you have been properly trained and you will ensure all inflatables at your event have at least one trained operator. This is a State of Ohio requirement.
Q: What happens if someone gets hurt?
A: It is extremely rare for an individual to get hurt while using an inflatable. In our experience, the only people who get injured are children not following the rules or adults "goofing off" in the inflatables. If the rules are strictly enforced the children will have a safe and fun time. If an accident does occur, of course you should attend to the injured person immediately and take appropriate action. Please contact Rent A Jumpy immediately if the accident requires an ambulance or hospitalization. The lessee is legally responsible for injured individuals and must sign a waiver releasing Rent A Jumpy from any liability.